Refund policy

At VILO , we take pride in the quality and craftsmanship of our products. Each pair of sweatpants is carefully inspected prior to shipment. For this reason, we maintain a limited return policy, outlined below.

Non-Returnable Items

We do not accept returns or exchanges for the following reasons:

• Incorrect size selection

• Change of mind

• Preference related to style, fit, or color

• Items that have been worn, washed, or used

• Normal wear and tear

 We strongly recommend reviewing our Size Guide before placing an order.

Eligible Returns (Exceptions Only)

A return or exchange may be approved solely under the following circumstances:

• Item received is damaged or defective

• Manufacturing defect

• Incorrect color or incorrect item shipped

Return Request Timeframe

All return or exchange requests must be submitted within 14 days of delivery.

Proof of Issue Required

To submit a request, customers must:

• Contact us at Info@vilo-official.com

• Provide clear photographic evidence of the issue

• Include the order number

Requests submitted without sufficient proof will not be approved.

Return / Exchange Process

If your request is approved:

• We will work with you to offer either a replacement or a full refund, depending on availability and your preference.

• Items must be returned unworn, unwashed

Return shipping costs will be covered by VILO only if the issue is confirmed as a defect or our error. Return shipping address will be provided upon approval of your request.

Refunds

• Approved refunds will be issued to the original method of payment

• Original shipping fees are non-refundable

Final Clause

We reserve the right to refuse any return or exchange request that does not comply with this policy.

By completing a purchase on our website, you acknowledge and agree to this Return & Exchange Policy.