Terms of service
OVERVIEW
Welcome to VILO! The terms "we," "us," and "our" refer to VILO. VILO operates this store and website, including all information, content, features, tools, products, and services associated with it, in order to provide you, as a customer, with a personalized shopping experience (the "Services"). VILO uses the Shopify platform, which enables us to offer you the Services.
The terms and conditions below, along with the policies referenced within them (the "Terms of Use" or "TOU"), describe your rights and responsibilities when using the Services.
Please read these Terms of Use carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy [LINK]. If you do not agree to these Terms of Use or the Privacy Policy, you must not use or access our Services.
ARTICLE 1 – ACCESS AND ACCOUNT
By accepting these Terms of Use, you confirm that you have reached the age of majority in your state or province of residence, and you give us your consent to allow your minor children to use the Services on devices you own, purchase, or manage.
To use the Services, including to access or browse our online store or to purchase any of the products or services we offer, you may be asked to provide certain information such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to share that information.
You are solely responsible for the security of your account credentials and any activity associated with your account. You are not permitted to transfer, sell, assign, or sublicense your account to another person.
ARTICLE 2 – OUR PRODUCTS
We have made every effort to accurately represent our products and services in our online store. Please note, however, that colors or the appearance of products may differ from what is displayed on your screen due to the type of device you use to access the store and its settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is presented or rendered in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.
ARTICLE 3 – ORDERS
When you place an order, you are making an offer to purchase. VILO reserves the right to accept or refuse your order for any reason, at its sole discretion. Your order is only considered accepted upon written confirmation from VILO. We must receive and process your payment before your order is validated. Please review your order carefully before submitting it, as VILO may not be able to accommodate cancellation requests once an order has been confirmed. In the event your order is refused, modified, or cancelled, we will attempt to contact you using the email address, billing address, and/or phone number provided at the time of the order.
Your purchases are subject to our return and exchange conditions as outlined in our Refund Policy.
You represent and warrant that your purchases are intended for personal or household use, and not for commercial resale or export.
ARTICLE 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time of the order and will be indicated in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling charges, customs duties, or import fees.
Prices displayed in our online store may differ from those offered in our physical locations or on other online platforms operated by third parties. We may, from time to time, offer promotions through the Services that may affect pricing and that are governed by separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is accurate, correct, and complete; (ii) you are authorized to use that card for the purchase; (iii) charges incurred will be honored by your card issuer; and (iv) you will pay all charges incurred at the listed prices, including shipping, handling fees, and applicable taxes.
ARTICLE 5 – SHIPPING AND DELIVERY
We cannot be held responsible for shipping or delivery delays. All delivery timeframes provided are estimates and are not guaranteed. We disclaim all liability for delays caused by carriers, customs processes, or any event beyond our control. Once products are handed over to the carrier, ownership and risk of loss are transferred to you.
ARTICLE 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, logos, text, displays, images, graphics, product reviews, videos, and audio content, as well as their design, selection, and arrangement, are the exclusive property of VILO, its subsidiaries, or its licensors. They are protected by domestic and international patent, copyright, and intellectual property laws.
These Terms authorize you to use the Services solely for personal, non-commercial purposes. You are not permitted to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided in these Terms, nothing shall be construed as granting you a license or any other right to any patent, trademark, copyright, or other intellectual property of VILO, Shopify, or any third party. Any unauthorized use of the Services may constitute a violation of applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by VILO.
VILO's names, logos, product and service names, designs, and slogans are trademarks of VILO, its subsidiaries, or its licensors. You may not use them without prior written authorization from VILO. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.
ARTICLE 7 – OPTIONAL TOOLS
You may have access to third-party tools through the Services that we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement from us. We disclaim any liability arising from or related to your use of optional third-party tools.
Any use of optional tools offered through the Services is entirely at your own risk and discretion. You are responsible for ensuring that you are aware of and agree to the terms under which those tools are provided by the relevant third-party providers.
We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features will be considered part of the Services and subject to these Terms of Use.
ARTICLE 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features. We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you choose to leave the Services to access such third-party materials or websites, you do so at your own risk.
We disclaim all liability for any harm or damage related to your access to third-party websites, or to the purchase or use of products, services, resources, or content on those sites. We encourage you to carefully review the policies and practices of any third parties and to ensure you understand them before engaging in any transaction. Any claims, complaints, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]
VILO is powered by Shopify, which enables us to offer you the Services. However, any sale or purchase made in our store is conducted directly with VILO. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and VILO, including any damage, harm, or loss resulting from products or services purchased. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising from or related to your purchase and transaction with VILO.
ARTICLE 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you confirm that you have read these privacy policies.
Since the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be shared with Shopify and with third parties who may be located in countries different from your own, in order to provide you with the Services. Please refer to our Privacy Policy [LINK] for more details on how we, Shopify, and our partners use your personal information.
ARTICLE 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or any other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes. We may, for example, exercise rights under this license to operate, provide, evaluate, improve, and promote the Services and to fulfill our obligations and exercise our rights under the Terms of Use.
You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting the Feedback; (iii) your Feedback complies with these Terms. We are under no obligation to: (1) maintain the confidentiality of your Feedback; (2) compensate you for your Feedback; or (3) respond to your Feedback.
We may, but are not obligated to, monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property rights or these Terms of Service.
You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, data protection, personality rights, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene content, nor any computer virus or malicious software that could affect the operation of the Services or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We disclaim all liability and shall not be responsible for any Feedback posted by you or any third party.
ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping costs, transit times, or product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information or cancel orders where any information is inaccurate, at any time and without prior notice, including after an order has been submitted.
ARTICLE 13 – PROHIBITED USES
You may only access and use the Services for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any applicable international, federal, provincial, state, or local law or regulation; (c) in a way that infringes the intellectual property rights of VILO, Shopify, or any third party; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, use, or re-use any content that does not comply with these Terms; (g) to transmit or cause the transmission of any unsolicited advertising or promotional material, including spam, chain letters, junk mail, or any similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; (i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, in our judgment, could harm VILO, Shopify, users of the Services, or expose them to liability.
You also agree not to: (a) upload or transmit viruses or any other malicious code that could affect the operation of the Services; (b) reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming, or pretexting through the Services; (e) use robots, spiders, scrapers, data collection or extraction tools, automated devices, AI tools, or any other automated or manual means to access the Services; (f) interfere with, circumvent, or bypass any security or authorization features, robot exclusion headers, or any other measure we implement to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.
ARTICLE 14 – AGENTS
14.1 This section ("Agent Terms") applies if you use, authorize, enable, or cause the deployment of an Agent to access, use, or interact with the Services. An "Agent" means any software or service acting autonomously or semi-autonomously on behalf of or at the direction of a person or entity, which may run on a device owned or used by a person without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict compliance with the conditions set out in section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we have requested that Agent to refrain from accessing, using, or interacting with any service.
14.3 We may limit, including through technical means, the ability and manner in which an Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request originates from an Agent and disclose the Agent's name by including the following in the user agent string: "Agent/[agent name]"; (ii) not conceal or obscure the fact that access, use, or interactions originate from an Agent, including by (a) mimicking human behavior or interaction patterns, or (b) bypassing or completing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) respond honestly to any question or prompt designed to determine whether interactions originate from a human or a computer; (iv) not circumvent or avoid any measures intended to block, limit, modify, or control Agent access, use, or interactions with the Services.
ARTICLE 15 – TERMINATION
We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without notice. You will remain liable for all amounts owing up to and including the date of termination.
The following articles will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.
ARTICLE 16 – DISCLAIMER OF WARRANTIES
Information presented on or through the Services is made available for informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you, any visitor to the Services, or by anyone who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY VILO, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
ARTICLE 17 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VILO, OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, NOR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY CLAIM, LOSS, OR DAMAGES OF ANY KIND, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING WITHOUT LIMITATION ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
ARTICLE 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless VILO, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable legal fees, made by any third party arising from (1) your breach of these Terms of Use or the documents incorporated by reference herein, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any claim covered by this indemnity, provided that failure to notify promptly will not relieve you of your obligations unless you suffer material prejudice as a result. We may handle the defense and settlement of any claim at your expense, including the selection of legal counsel, but we will not settle any claim involving non-monetary obligations on your part without your consent, which you may not unreasonably withhold. You will cooperate in the defense of any claim covered by this indemnity, including by providing relevant documents.
ARTICLE 19 – SEVERABILITY
In the event that any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Use. Such a determination will not affect the validity or enforceability of any remaining provisions.
ARTICLE 20 – WAIVER; ENTIRE AGREEMENT
Failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Use, along with any policies or rules of use posted by us on this site or in relation to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us, including any prior versions of the Terms of Use.
Any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafting party.
ARTICLE 21 – ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempt at unauthorized assignment will be deemed null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.
ARTICLE 22 – GOVERNING LAW
These Terms of Use, as well as any separate agreement by which we provide you with the Services, shall be governed by and construed in accordance with the federal laws and the laws of the province or territory of the courts having jurisdiction in the jurisdiction where VILO has its registered office. You and VILO expressly consent to the territorial and personal jurisdiction of those courts.
ARTICLE 23 – HEADINGS
The headings used in this agreement are inserted for convenience only and will not affect or limit the interpretation of these Terms.
ARTICLE 24 – CHANGES TO TERMS OF USE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Use by posting updates and changes on our website. It is your responsibility to check our website periodically for any changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date indicated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms constitutes acceptance of those changes.
ARTICLE 25 – CONTACT INFORMATION
For any questions regarding these Terms of Use, please contact us at: Info@vilo-official.com
Our contact details are as follows:
VILO General Partnership Info@vilo-official.com 2015 rue des Nénuphars, Magog, QC, J1X 0M7 873-200-7697 3381641565